| Back Orders | US Government | Privacy | International | Ordering | Shipping | Returns | Why we don't use UPS |
"Our business is your business."
| Back Orders | US Government | Privacy | International | Ordering | Shipping | Returns | Why we don't use UPS |
The quality of our products and our customer's satisfaction are of the highest priority.Our goal is for our products to be an asset to your mission, not a distraction.
We believe that simple is better and we refuse to manufacture or sell any product that does not meet this criteria.We do not wholesale. Selling directly eliminates middlemen that add confusion and cost.
Ray-Vin products are available only from Ray-Vin.While we have no written guarantee, we remain the single point of accountability for our products.
We reserve the right to repair, replace or refund any product we sell at our discression.
Back Orders
Generally, 99.9% of the time all items are in stock for immediate shipment.
When you see thethat means the item is currently out of stock.
We now accept back orders and you will be notified via email when we expect to ship your order.
Because we make most of what we sell, back order wait times are seldom more than a couple of days.
Sometimes we have trouble getting material and the delay may be longer.
We will ship your order complete in order to minimize shipping costs.
If you do not want the backorder item to hold up your order, delete it from your order and order it separately..
US Government Orders
Our automated ordering system is blocked from accepting government credit cards.
However, we can accept your credit card order via telephone.
Please call (0600-1800 US Central Time) to place your order with us at 1-850-482-7562.
Privacy
Your personal information is strictly confidential. We do not sell, give or otherwise disseminate any information about our customers or sales.
Our credit card ordering system is in complete compliance with Visa and MasterCard requirements using a secure gateway. Your card number is not kept on file.
International Orders
International buyers, please note: We cannot accept your credit cards online.
We only accept PayPal for online international orders.
If you would like to use your credit card to place your order, please call us during our normal business hours.
Ordering
Through our shopping cart service we offer several ways to order:
Credit Card or PayPal on-line Order by Money Order through Postal Mail Order by Credit Card through Postal Mail Order by Credit Card by Telephone When you order on the web, you will get an acknowledgment of your order via e-mail. If we have any questions, we will resolve them via email before we ship. If you have any questions, please put them in the comment section of the order form or contact us at
Shipping
To see shipping charges, add the items you want to your shopping cart and then go to the checkout.
Where you are asked for your zip code, choose a shipping method.
You can change the shipping method from the total page -
"Click Here" to change shipping method.
Nothing is final until you press the "Submit Secure Order" button.
Sorry, we do not offer UPS shipping.Due to new postal regulations,
We can only ship calcium carbide to U.S. addresses.Orders including calcium carbide (Bullseye Black) must be shipped parcel post ground due to DOT and USPS regulations. This includes all items in your order if you also order carbide at the same time.
If you do not wish to wait for non-carbide items, please place two orders; one for the carbide items and one for everything else.
Return Policy
Items returned within 30 days of purchase in unused and resalable
condition are subject to a 15% restocking charge.
Shipping and Handling are not refundable.
UPS? NOT!
We no longer use UPS for several reasons.
- We get charged $1 extra for every package we receive because we are 'rural'.
Two miles from the Interstate, Walmart, Lowe's etc., but we do have indoor toilets!- Too much damage. How do you bend a 1" diameter stainless steel tube?
- Too much loss. Why do smokers disappear?
- Poor pickup and delivery. We are a business.
Sometimes delivery comes after 7PM.- Dishonesty. Every bill, EVERY BILL, had some mysterious up charge.
The last item is the most troubling. Boxes would 'grow' on their way to delivery. Nothing we shipped was oversize. When questioned on how they measured it, we got answers like;
"A man with a tape measure."
"They use a chain."
"All are automatically measured by laser."
When we called and questioned these charges UPS folded like a $2 suitcase.
It cost us $10 each time we had to investigate (every week!).
Here is some ammo just delivered. Not one box in the case unbroken.
That is why we no longer use UPS.
Fine Print
Prices and specifications are subject to change without notice.All orders subject to our approval.
We reserve the right to limit quantities or to cancel any order.
Not responsible for typographical errors.
Prices and availability are subject to change prior to shipment.
